FAQ
We're here to help!
Product Care and Sizing
Q: How do I care for my intimates?
A: Please read through our product care.
Q: How do I know what size to get?
A: I’M IN bras come in Asian Sizes. Please check out our size chart for directions on how to get the perfect fit.
Payment and Discounts
Q: I have placed my order and forgot to enter my voucher/discount code. What should I do?
A: The discount code cannot be applied to the order that have been made. However, you can use the discount code in your next purchase as long it's still valid and your order meets the requirements.
Q: I have made a payment but have not received an order confirmation email. What should I do?
A: The order confirmation email should be sent to your registered email a few minutes after the transaction is completed. Don't forget to check your Spam/Promotions folder too! If you haven't received a confirmation email within 24 hours, please reach out to our customer service via WhatsApp (+63) 9670480468.
Q: What payment methods are accepted?
A: Payments from all major cards are accepted such as Visa, Bancnet, Mastercard, Cirrus, American Express, as well e-wallets and other cashless payment options including Maya, GCash, and QR Ph.
Orders and Shipping
Q: What if my order is damaged or wrong?
A: Although we have made every effort to ensure accuracy in processing your order and quality of goods, we apologize for any error. Please check our exchange policy to make a request with our customer care team.
Q: Can I amend/change my order after completion?
A: As your orders are processed once it is paid, we are unable to amend/cancel any orders upon confirmation. For any correction in your in your personal particulars, you are able to change it in via account setting. If you purchased as guest and do not have an account with us, please contact us immediately and we will make the necessary amendments
Q: How do I know when the item has been shipped?
A: All orders require a processing period of 2-3 business days, on regular seasons, and up to 7 business days, on sales and/or peak seasons. Our processing hours are from Mondays thru Fridays, 9AM until 5PM (GMT +8). If your item has been shipped, you will receive a delivery confirmation email with a tracking number. Check your email in the Spam/Promotions folder too!
Q: How can I track my order?
A: You will receive a confirmation email with order details after every successful transaction. A delivery email confirmation along with a delivery tracking number will be sent to track the status of your order.
Return, Refund, and Exchange Policies
Q: I changed my mind after paying, can I return and make a refund?
A: Please note that all purchases made are not valid for return nor refund. However, item(s) may be exchanged as long as they meet our policies.
Q: What is the policy for exchanging goods?
A: Please read through our exchange policy for eligibility and process.
If you have questions that have not been answered on this FAQ page, please contact our customer care team via WhatsApp (+63) 967 048 0468.
I'M IN Philippines business hours:
Mondays thru Fridays, 10AM - 5PM (GMT+8), excluding holidays
