Exchange Policy

Due to the delicate and personal nature of our products, returns are not allowed. Exchanges are available for purchases made in-store and online, subject to the conditions below.

Eligibility, Validity, and Other Conditions

Item(s) are valid for exchange within 30 days from the date of purchase (in-store) or date of shipment (online), provided item(s) meet the following qualifications:

• Bras, bralettes, and loungewear are eligible for exchange, provided the physical item(s) are returned complete and as a whole in their original selling condition, in their plastic bags, unworn, unwashed, unscented, unaltered, with extra pads (if applicable), and with tags intact and attached to the item.

• Cheekies (panties), shapewear, bodysuits, accessories (nipple covers, straps), and clearance sale items (as indicated) are not eligible for exchange.

• A final inspection will be conducted by our team to ensure item(s) qualify for exchange before proceeding. I'M IN has the right to refuse exchange should item(s) fail to meet the above conditions.
  

Exchange Options

1. In Store Purchases

For all purchases made at our Shangri-La Plaza store, exchange must be done in-store, on a 1-to-1 basis.

• Exchange to the same variant, or a different variant, is allowed.
• If the exchange item is higher priced, the customer pays the difference.
•  If the exchange item is lower priced, no change or refund will be issued
• No returns or refunds are allowed.
• Item(s) must be unused, unwashed, and tags must be intact, within the 30 day validity period.

2. Online Purchases

For all purchases made through our official online channels, whether through PH.IMINXX.COM, Official LazMall shop, or Official Shopee shop, exchange is processed through our warehouse, via courier shipping or self drop-off.

Contact our customer service via WhatsApp (+63) 967 048 0468, and present the following:

• Documentation (photo or video) clearly showing the item(s) for exchange
• Screenshot of our email order confirmation indicating information such as the order number, the item(s) purchased, customer name and shipping address.
• Reason for exchange
• Preferred size for exchange
• Our customer service will endorse the concern to our fulfillment team for verification.

Please allow our team 1-2 business days to get back to you. Once verified, our customer service representative will send you delivery or drop off instructions to our warehouse.

If customer is sending back the item via courier, customer must attach a note with their order number, name, and phone on the package. Delivery cost will be shouldered by the customer(s).

Similar to store purchases:

• Exchange to the same variant, or a different variant, is allowed.
• If the exchange item is higher priced, the customer pays the difference.
•  If the exchange item is lower priced, no change or refund will be issued
• No returns or refunds are allowed.
• Item(s) must be unused, unwashed, and tags must be intact, within the 30 day validity period.

Exchange will take 5-10 working days, as we prioritize regular order.